The Boring But Essential T'c & C's
Nyama Catering – Terms & Conditions (The Less-Boring Version)
(Still legally solid, just written like actual humans.)
By booking Nyama Catering, you’re agreeing to the terms below. They’re here so everything runs smoothly and there are no surprises on the day.
1. Booking & Deposits
Provisional bookings are held until we receive your 25% deposit.
Once the deposit is paid, your date and menu are confirmed.
Deposits are non-refundable, as they secure your chefs, your date and your equipment.
2. Final Numbers & Amendments
We get it — plans change.
But for us to order ingredients, prep and staff properly:
All final details (guest numbers, timings, menu choices, dietary notes) must be confirmed at least 10 days before your event.
After this point, we can’t make further changes.
3. Equipment & Space Requirements (for BBQ/Spit Roasts)
Most of our BBQ equipment requires approx.:
Width: 90cm
Height: 1.43m
Length: 1.53m
We do have collapsible units that fit into tighter spaces, but availability is limited — please request one early.
4. Payments & Cancellation Policy
Deposit: 25% of the total invoice to secure your booking
Remaining balance: due 24 hours before service begins
We accept card or bank transfer
Nyama may occasionally require full payment on the event day
Cancellations:
Within 10 days of the event: 100% of the total cost is payable
(We commit staff, buy ingredients and prep fresh food — short-notice cancellations leave us with those costs.)
5. Liability (General & Public)
We do everything in our power to deliver a flawless service. However, Nyama cannot be held liable for failures caused by circumstances beyond our control — e.g. power cuts, water outages, venue issues, fire alarm evacuations, extreme weather, etc.
We carry full Public Liability Insurance.
Proof available on request.
6. Leftover Food
If you choose to keep leftover food after the event:
You accept full responsibility for safe storage and consumption
Nyama accepts no liability once food has left our supervision
For safety guidelines, see: https://www.foodsafety.gov/keep/charts/storagetimes.html
7. Travel, Fuel & Traffic
We charge a fuel surcharge based on distance to your venue
Staff travel time:
First 1 hour (return) from OX10 6AS is free
After that: £10 per hour per staff member
We always leave early to avoid traffic, but delays can happen and we cannot be held responsible for late arrival caused by unforeseen road incidents
8. Set-Up & Equipment Charge
A 4% equipment & set-up fee applies to all events.
This helps cover ongoing maintenance, repairs and the specialist gear required for open-flame catering.
MOBILE BAR TERMS
(Only applies when you book a Nyama bar.)
9. Bar Contract
Your accepted quotation + these terms = the full contract between you and Nyama Catering Ltd.
10. Bar Payment Terms
Same as catering:
Booking secured upon deposit
Balance due before or on the event day
Late payments may incur interest at 2% above HSBC base rate.
Nyama reserves the right to request full payment in advance.
11. Bar Supply Rules
Unless we agree otherwise in writing:
Nyama must be the exclusive drinks supplier for the event
Bringing your own unapproved alcohol onsite may result in loss of deposit
12. Breakages
Any lost/damaged glasses are charged at £1 per glass.
13. Bar Cancellation Charges
Wet (all-inclusive) bar:
Cancellation 3 months prior: 50% payable
Cancellation 1 month prior: 100% payable
Cash/Dry bar:
Cancellation within 1 month: £500 fee
14. Liability & Legal Bits
We limit our liability to the fullest extent permitted by law.
Your statutory rights as a consumer remain unaffected.
Nyama is not liable for:
Loss of profit
Consequential damages
Costs incurred by delays or disruptions caused by factors outside our control
Any alcohol-related incidents outside our supervision
Nyama does accept full liability for injury or death caused by our own negligence.
15. Temporary Event Notice (TEN)
If your event requires a TEN:
The client is responsible for obtaining it
You must provide Nyama with a copy at least 14 days before the event
If we do not receive it, we assume it has been granted
Nyama accepts no liability for issues arising from missing/incorrect licensing
16. Force Majeure
We are not liable for failure to deliver services due to events beyond our reasonable control — including but not limited to fire, flood, extreme weather, acts of God, war, strikes, or major supply disruptions.
17. Third-Party Rights
Only you (the client) and Nyama Catering are party to this contract.
No third party has rights under the Contracts (Rights of Third Parties) Act 1999.
18. Governing Law
All agreements are governed by English law, and both parties submit to the exclusive jurisdiction of the English courts.
